Sarajevo, BiH – December 21, 2006 – The leading Bosnian mobile network operator BH Telecom has selected HERMES SoftLab to deliver and implement a new Contact Center and HelpDesk solution for their customer care operations. The new Contact Center is based on the »One Contact« solution from COLLAB, a solution provider of Next Generation Contact Centers for telecom operators and service providers.
Podgorica, Montenegro, 20 December 2006 –Peter Testen, CEO of HERMES SoftLab, and Igor Lukšić, Montenegrin Finance Minister today signed a contract in Podgorica on the development of a solution for uniform electronic reporting on due and settled contributions by employers to all public institutions, called Unified Collection Gateway. The contract value of the project excluding VAT is 1.04 million euros.
Vienna, Austria – HP has today announced the winners of its ninth annual Business Partner of the Year Awards at the HP Software Universe conference. The awards recognize partners in Europe, the Middle East and Africa (EMEA) that have demonstrated outstanding commitment and business contribution to HP OpenView and HP OpenCall software.
Portorož, 9 November 2006 – Today sees the start of the 15th Slovenian Quality Association’s conference entitled Let us Use Our Best Experiences for a Better Quality of Life in Portorož, including appearances by HERMES SoftLab representatives.
Zagreb, 26 October 2006 – The Strategy and Business Process Week saw the sixth international Business Process Conference 2006 take place under the patronage of the Government of the Republic of Croatia and the globally renowned Business Process Management Institute.
