Open positions

Posted |

January 17 2023

Locations |

Serbia

CRM Consultant

Comtrade System Integration, founded in 2001. as part of Comtrade Group, specializes in cloud-based digital transformation and the design, development, integration and management of systems and applications.

Our domains of expertise include Cloud Services, Predictive Analytics, Digital Business Automation, Security, IoT, CRM, AI and more. Through partnerships with global vendors, including Microsoft, Oracle, IBM and Open Text, we offer premium IT products that accelerate digital innovation.

Our team comprises of 300+ IT experts who leverage their deep domain knowledge, top industry certifications and experience to help businesses optimize their IT resources and adopt digital technology faster and more effectively than their competitors.

Our growing company Comtrade System Integration is currently seeking for CRM Consultant join our Microsoft Team in Belgrade.

 

JOB DESCRIPTION:

  • Analyze business objectives and needs and recommend solutions that will enable the achievement of those goals;
  • Communicate between business and technical teams, providing expert knowledge on CRM software and how it can be used to solve specific business problems;
  • Work with clients to scope out projects, identify requirements and create detailed project plans;
  • Configure and customize CRM software to meet the unique needs of each client;
  • Train users on how to use CRM software, and provide ongoing support as needed;
  • Troubleshoot technical issues as they arise;
  • Document all work for future reference.

 

REQUIRMENTS:

  • Bachelor’s degree;
  • 3-5 years of experience in same or similar positions;
  • Good communication and presentation skills;
  • Ability to analyze business processes and understand clients needs;
  • Experience in the analysis, design, development, testing and implementation of CRM/ERP/other business applications (preferably Dynamics 365);
  • Understanding of CRM best practices and how to apply them;
  • Experience working in a consulting role;
  • Ability to create high quality functional documentation and strong requirements gathering skills;
  • Familiarity with Agile methodology;
  • Fluency in spoken and written English;
  • Knowledge in the areas of sales and marketing is considered an advantage (creating customer journeys, sales segments, sales pipeline, etc.).

 

BENEFITS:

  • Private health care;
  • 5 days of Sick Leave per year;
  • Steady and well organized work conditions;
  • Paid courses and classes from various fields of work;
  • Possibility of advancing and professional development;
  • Parking;
  • Access to cafe and restaurant in Company’s campus;
  • Gym and personal trainer;
  • Regular Team Building events.