March 08 2021
With more than 15 years of experience and more than 250 colleagues, Comtrade Gaming is a leading software and technology supplier for the gaming industry. We are looking for support engineers (f/m) to join our iCore team in Ljubljana or Maribor.
iCore is an online gaming platform for enterprise-level operators who need to manage omni-channel gaming and products. You can expect to further develop your skills and expertise, while tackling new challenges.
- Provide second level and fundamental technical support by skype, email or in customer premises,
- Resolving issues and troubleshooting of the company’s backend enterprise solution with integrations and real-time data,
- Preventing service outages with proactive monitoring and effective troubleshoot of the service outages when occur,
- Writing and executing SQL queries and statements that helps ensure performance, security, and availability of the solution,
- Prepare documentations and specifications,
- Ability to read the systems logs and search for the root-cause of the problem,
- Working in a product driven environment,
- Monitor system performance.
- Degree in Computer Science, Electrical / Computer Engineering or Mathematics,
- Good English communication skill,
- Knowledge of basic SQL queries,
- Knowledge and experience with Windows Operating Systems, IIS, MS SQL, Log search or analysis tools,
- Possess network infrastructure knowledge,
- Troubleshooting and analysis / resolution skills.
WE OFFER YOU:
- A chance to work with an outstanding team of people,
- Great environment for personal and professional development,
- Opportunities for additional professional training and certification,
- Stable and well-organized working conditions with a multitude of different exciting projects to work on,
- A dynamic environment within a technologically advanced organization,
- Encouragement of innovation and questioning status quo, sharing ideas and knowledge,
- Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities,
- Opportunity to work in an international environment.