Open positions

Support-engineer-1200x600_07

Posted |

March 08 2021

Locations |

Slovenia

Support engineers

With more than 15 years of experience and more than 250 colleagues, Comtrade Gaming is a leading software and technology supplier for the gaming industry. We are looking for support engineers (f/m) to join our iCore team in Ljubljana or Maribor.

iCore is an online gaming platform for enterprise-level operators who need to manage omni-channel gaming and products. You can expect to further develop your skills and expertise, while tackling new challenges.

RESPONSIBILITIES:

  • Provide second level and fundamental technical support by skype, email or in customer premises,
  • Resolving issues and troubleshooting of the company’s backend enterprise solution with integrations and real-time data,
  • Preventing service outages with proactive monitoring and effective troubleshoot of the service outages when occur,
  • Writing and executing SQL queries and statements that helps ensure performance, security, and availability of the solution,
  • Prepare documentations and specifications,
  • Ability to read the systems logs and search for the root-cause of the problem,
  • Working in a product driven environment,
  • Monitor system performance.

REQUIREMENTS:

  • Degree in Computer Science, Electrical / Computer Engineering or Mathematics,
  • Good English communication skill,
  • Knowledge of basic SQL queries,
  • Knowledge and experience with Windows Operating Systems, IIS, MS SQL, Log search or analysis tools,
  • Possess network infrastructure knowledge,
  • Troubleshooting and analysis / resolution skills.

WE OFFER YOU:

  • A chance to work with an outstanding team of people,
  • Great environment for personal and professional development,
  • Opportunities for additional professional training and certification,
  • Stable and well-organized working conditions with a multitude of different exciting projects to work on,
  • A dynamic environment within a technologically advanced organization,
  • Encouragement of innovation and questioning status quo, sharing ideas and knowledge,
  • Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities,
  • Opportunity to work in an international environment.

LOCATION: LJUBLJANA or MARIBOR