Posted on
09 | 11 | 2005

HERMES SoftLab introduces Business Integration and Business Process Management solutions at Telekomunikacije 2005

Portoroz, 9 November 2005 – At the regional telecom conference Telekomunikacije 2005 HERMES SoftLab has presented how Network and Service Providers can increase business agility through the use of business integration and business process management solutions.

Network and Service Providers are facing an ever more challenging and competitive environment to win and retain customers, challenges such as how to reduce the implementation and roll-out time of new services or how to make sure that high-end customers are receiving the highest quality of services demand superior agility in business operations.

Business Process Management enables organizations to achieve business agility by providing the ability to define, execute, monitor and optimize business processes through the coordination of actions of different human actors and the interaction of OSS (Operational Support System) and BSS (Business Support System). Business integration enables Network and Service Providers to leverage the investments in IT systems in OSS and BSS to better support the automation of business processes and enable a quick launch and a more efficient provisioning of new services.

HERMES SoftLab has introduced the solutions in the area of Business Integration and Business Process Management to help telecom operators to streamline their business operations, implement new services faster, and enhance their customer experience.

HERMES SoftLab has a successful track record in the industry through the delivery of services and solutions to more than 25 different Network and Service Providers in the EMEA region. Selected telecom references include: Mobitel Slovenia, Vodafone Ireland, MOBI’S Telekom Srpske, BH Telecom, Hutchison 3G Austria and others.

Sebastjan Plavec, Marketing Director at HERMES SoftLab: “Our new solutions will enable our customers to increase agility through a better integration of systems and processes such as CRM, Billing, Service Provisioning, VAS and Network Management. Through this, they will be able to serve better their customers and have the ability to respond to market dynamics nearly in real time.”