23 | 08 | 2005
HERMES SoftLab to deliver Service Management solution to MOBI’S Telekom Srpske
Banja Luka, Bosnia Herzegovina, August 2005 – HERMES SoftLab has signed a contract with MOBI’S Telekom Srspke to deliver a Service Management solution based on HP OpenView for the monitoring and management of key IP-based telecom infrastructure and applications.
In a consortium with the company Lanaco –a local HP partner, provider of Hardware and Software-, HERMES SoftLab will deliver consulting and implementation services to build the management solution covering network, systems and applications and will provide customized training and solution support. The solution will enable MOBI’S to monitor and manage Value Added Services (VAS) infrastructure such as SMS Center, MMS Center, WAP Gateway, IN, VAS Messaging Platform. It will also allow monitoring of key VAS applications such as Infotainment services, logos, and ring tones that have become a very important element in the MOBI’S offering.
With this solution, MOBI’S will implement a centralized management to proactively monitor the availability and performance of VAS infrastructure and applications, enabling them to avoid faults while reducing the IT staff efforts to identify the root cause of failures when they occur, and ultimately to improve the end user experience. MOBI’S will also be able to improve their capacity planning for new infrastructure, based on real time performance data and trend analysis.
“This project is another step in our efforts to deliver high quality services and products to our customers while increasing the efficiency of our operations. We have selected HERMES SoftLab because of the long and rich experience they have in this field, their focus to cover our needs, and the excellent level of cooperation we have had in other projects.” said Slaviša Krunić, President and CEO of Telekom Srspke.
With this project, HERMES SoftLab continues it strategy to efficiently respond to customer needs by relying on ‘best-of-breed’ solutions from market leading vendors and on core domains of expertise. “We are very pleased that MOBI’S has selected and trusted us for one more engagement. We look forward to start delivering the premium value we have in this particular area as we help them to achieve higher efficiency levels and service quality for their customers.” said Peter Testen, CEO and President of the Managing Board of HERMES SoftLab.
HERMES SoftLab has over 10 years of experience in the areas of Network, Systems and Application Management (NSM), which enables us to deliver premium IT Service Management and Operational Support Systems (OSS) solutions, and to provide software engineering services to market leading NSM vendors. With its team of HP OpenView and ITIL certified consultants it has delivered projects to a wide range of enterprises and to more than 20 network service providers in the EMEA region. HERMES SoftLab is an HP OpenView Premier Silver Partner in the HP Software partner program.