Posted on
29 | 04 | 2008

HERMES SoftLab announces Management Pack for Oracle Siebel on Microsoft System Center Operations Manager 2007

April 29, 2008, Las Vegas, ND, Microsoft Management Summit– Hermes SoftLab, a leader in enterprise application management, today announced the release of its leading management solution for Oracle’s Siebel on Microsoft System Center Operations Manager 2007.

The Siebel Management Pack extends the benefits of Microsoft Operations Manager by enabling the end-to-end management perspective of Oracle’s Siebel. It offers not only a 360 degree, holistic view of all key Siebel service chain components, but also helps ensure that the user experience is, and remains positive.

As a result, clients can gain a complete picture of CRM service status, enabling them to take countermeasures and address issues more rapidly, before they affect their end customers. This solution supports delivering on the CRM promise of meeting corporate revenue and customer satisfaction targets.

HERMES SoftLab, a leading provider of power-user grade solutions that address enterprise applications like Oracle’s Siebel or EMC Documentum, is today further extending its reach to a Microsoft platform. The release of its highly successful offering for the Siebel environment is the first in a line of announced products that work closely with Microsoft Operations Manager 2007.

“We have seen strong customer demand for greater functionality with Microsoft Operations Manager, and the Siebel management pack is the first move in this direction. The HERMES SoftLab Management Pack for Oracle Siebel guarantees investment protection of large CRM deployments while customers continue to maximize their investment in Microsoft’s Operations Manager 2007,” stated HERMES SoftLab CEO, Gregor Smrekar.

With Siebel Management Pack on System Center Operations Manager 2007, customers can easily distinguish Siebel from non-Siebel issues, resolve them in a timely fashion, accelerate problem identification and resolution, provide proactive trend analysis, help anticipate and prevent degradations and bottlenecks, improve service levels, achieve high predictability, and provide investment protection of the CRM environment.

“System Center Operations Manager 2007 provides end-to-end service management, helping customers increase efficiency and achieve control over their IT environment,” said Robert Reynolds, director of System Center product management at Microsoft Corp. “We are pleased that HERMES SoftLab has extended its services to System Center Operations Manager and provided our mutual customers with a new solution to manage their business-critical CRM infrastructure.”