Posted on
23 | 03 | 2009

HERMES SoftLab releases Management Pack for Oracle Siebel on Microsoft System Center Operations Manager 2007

March 23th, 2009, Mountain View, Ljubljana – Hermes SoftLab, member of the ComTrade Group, today released its leading management solution for Oracle Siebel on Microsoft System Center Operations Manager 2007.

The Siebel Management Pack extends the benefits of Microsoft Operations Manager by enabling the end-to-end management perspective of Oracle Siebel CRM, and by improving the availability and performance of the overall CRM estate. It offers not only a 360 degree, holistic view of all key Siebel service chain components, but also helps ensure that the user experience is, and remains positive.

Siebel Management Pack will be featured at the upcoming Microsoft Management Summit 2009 in Las Vegas at HERMES SoftLab booth (#627).
HERMES SoftLab has partnered with Microsoft and Siebel to bring end-to-end service-management strategies and best practices to their customer base. HERMES SoftLab, a leading provider of power-user grade solutions that address enterprise applications like Oracle Siebel or EMC Documentum, is today further extending its reach to a Microsoft platform. The release of its highly successful offering for the Siebel environment is the first in a line of announced products that work closely with Microsoft Operations Manager.

‘The Siebel Management Pack release is a response to requests from our customers for a management solution that can realize a return on their investment in the shortest time and carries the full benefits of the Microsoft Operations Manager. The HERMES SoftLab Management Pack for Oracle Siebel helps maximize return on CRM investment and mitigate business risk, while helping to lower the total cost of ownership with Microsoft’s Operations Manager 2007,” said HERMES SoftLab CEO, Gregor Smrekar.

With Siebel Management Pack on System Center Operations Manager 2007, customers can easily distinguish Siebel from non-Siebel issues, resolve them in a timely fashion, accelerate problem identification and resolution, provide proactive trend analysis, help anticipate and prevent degradations and bottlenecks, improve service levels, achieve high predictability, and provide investment protection for the CRM environment.

“System Center Operations Manager and its Management Packs provide an end-to-end service-management solution that helps organizations increase efficiency and decrease costs while enabling greater control of the IT environment,” said Leo Hanna, Management solutions sales director, Microsoft EMEA. “We are pleased that HERMES SoftLab is releasing this significant building block Management Pack that extends System Center Operations Manager capabilities to integrate service management of Siebel CRM.