Posted on
23 | 09 | 2009

Our Management Pack for Oracle Siebel CRM Achieves Oracle Validated Integration

Management Pack for Siebel CRM offers an integrated, holistic view of all key Siebel CRM service chain components and helps ensure that the ultimate user experience is, and remains positive.

September 23rd, 2009, Mountain View, Ljubljana – HERMES SoftLab, a ComTrade company, today announced that the HERMES SoftLab Management Pack for Oracle’s Siebel CRM for Microsoft System Center Operations Manager 1.0 product has achieved Oracle Validated Integration with Oracle’s Siebel CRM 8.1 through the Oracle PartnerNetwork Application Integration Architecture for Partners initiative.

The Management Pack for Siebel CRM proactively monitors the health of the entire technology stack – from infrastructure, Siebel CRM application servers to key Siebel CRM components – delivering agreed service levels. It includes proactive, optimal detection and elimination of potential problems and bottlenecks, thus efficiently preventing system downtimes.

“Having achieved Validated Integration with Siebel CRM applications helps HERMES SoftLab’s Management Pack for Siebel CRM pave the way as a leading enterprise systems management suite for Microsoft System Center,” said Gregor Smrekar, HERMES SoftLab CEO. “With our Management Pack, the Siebel CRM investment added value is protected and the users’ experience is outstanding.”

Oracle Validated Integration provides customers with confidence that the integration between products has been tested and validated as functionally and technically sound, that the product is integrated with Siebel CRM applications in a reliable, standards-based way, and that the integration operates and performs as documented.

“The Oracle PartnerNetwork Application Integration Architecture for Partners initiative enables partners to provide customers with high levels of value and satisfaction, and we’re pleased to validate the integration of HERMES SoftLab’s Management Pack for Siebel CRM with Oracle’s Siebel CRM, “said Mary Arbelaez, senior director, ISV Programs at Oracle.